Refund Policy

ORDER CHANGES/CANCELLATIONS

Please note that once an order has been placed, it cannot be edited or canceled. Orders are processed immediately to ensure timely delivery.

RETURNS  

Eligible items may be returned for Store Credit only. Return requests must be submitted within 30 days of your delivery date.

To be eligible for a return, your item must be unused and unopened. It must also be in the original packaging.

Typing errors in personalized products will only be exchanged if the error was caused by us. Please pay attention to what you type.

In the interest of hygiene and our community, the following items can not be returned:

  • Customized Products
  • Underwear/lingerie, and swimwear unless the product is clearly unopened.
  • Hats and hair accessories unless unworn and the tags still in place.
  • Earrings and body jewelry – we are unable to refund or exchange any earrings or body jewelry.
  • Quilts, duvets, pillows, and bedding unless the original packaging remains undamaged and unopened.
  • Cosmetics, toiletries, feminine hygiene products, and towels. We will only accept returns if they are in a saleable condition with unbroken seals and packaging,
  • Food and Beverages, unless they are unopened with any seals and shrink-wrap intact.

All returns must include the original invoice or a note referencing your full name, e-mail you provided in the order and the order number.

Contact us at support@barkculture.com or pupcompanion@barkculture.com to handle your return and location to return to. DO NOT send your purchase back to the manufacturer.

You will be responsible for shipping costs on your return. Shipping costs are non-refundable. All eligible returns will be offered store credit only.

STORE CREDIT (if applicable)

A notification email will be sent out when a store credit is processed. If you are returning an item for store credit it will be reviewed upon receipt and a credit will be issued if approved.

DAMAGED/DEFECTIVE ITEMS (if applicable)

We will replace items for you if they are defective or damaged. Please send a picture of the defective or damaged item to support@barkculture.com within 24 hours after delivery for review.